USPS® NCOALink® change-of-address processing – FAQ
Q: For Standard Mail® mailers, does updating have to begin on November 23?
A: Mailers do not begin their updating process on November 23, but rather, on this date, mailers must begin using addresses that were updated within the previous 95 days. For example, a mailing entered on November 23, must bear addresses that were updated no earlier than August 20.
EZ24 USPS CASSTM/DPV® certified address validation and NCOALink processing of the entire address list within 95 days of the mailing complies with the USPS Move Update requirements.
Q: What documentation must the list owner furnish to a mailer, in addition to the address list, for use on a Presorted or automation rate mailing?
A: The list owner is obligated to prove it is aware of the requirements of Move Update and that the addresses on the list comply with those requirements. The list owner should keep the following for 2 years:
Move Update output reports documenting that the address list was processed through an approved Move Update option within 95 days before it was submitted to the Postal ServiceTM.
Proof that names on the list added since the last update came directly from customers.
EZ24 NCOALink processing provides as standard output a Processing Summary Report, (PSR). The PSR identifies the specific list reporting the resulting NCOALink processing statistics substantiating USPS Move Update Compliance.
Q: My letter shop prepares and enters mail for customers. If the customers cannot provide Move Update documents can I enter this mail at discounted rates?
A: No, unless you process the list of addresses through a Move Update method within 95 days before mailing.
EZ24 NCOALink processing within 95 days of the mailing satisfies the USPS Move Update requirement.
Q: I have CASS CertifiedTM address-matching software that ensures I have good addresses. Does this meet the standards for new names and addresses?
A: No. Address-matching software looks up addresses to correct and standardize the address information and append ZIP + 4® codes. It does not perform a name lookup to determine whether the addressee is still at that address and, therefore, cannot be used to meet the Move Update requirement.
EZ24 NCOALink processing starts with Address Enhancement Software CASS/DPV validation before matching ZIP + 4 coded addresses against the NCOALink data. The NCOALink data is updated weekly. USPS Address Information Systems, (AIS), data is updated monthly.
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